modules

The total quality management philosophies is as an integral part within operations and supply chain management. It emphasises on continually improving operations within a supply chain framework by integrating total quality concepts and improvement techniques (i.e., selecting a supplier or locating a facility by taking into account quality/ risk criteria or designing logistics/ supplier chain service by applying Quality Function Deployment methodology). You will  also learn  the role of service quality in a supply chain network to deliver customer-driven excellence within an organisation as well as new challenges and the future of managing quality in a supply chain network. This module encompasses supplier selection and facility location selection in a supply chain network, incorporating JIT quality philosophy to contiously improve logistics chain service, the importance of digital technologies (software-based approaches) to measure customer satisfaction, total quality management applications for a resilient supply chain, among others.

_{Please note that all modules are subject to change, please get in touch if you have any questions about this module.}