Senior Professional Services Team
Your College Professional Services Teams consistently strive to provide an outstanding, high quality service working in collaboration with the College, its disciplines, academic colleagues and students.
The Business Partners in each service act as an initial contact for all your service needs and are supported by teams who work directly with each of the disciplines within the College.
College of Engineering, Maths and Physical Sciences Business Partners
Cathy Durston
Director of College Operations
Email: C.Durston@exeter.ac.uk
Phone: 01392 723954
The Director of College Operations (DCO) is responsible for developing, in conjunction with the PVC and College Executive Group, the strategy for the College. The DCO then ensures that the professional services team supporting the College helps deliver the agreed strategy.
Catherine Serjeant
Head of Finance
Email: C.H.Serjeant@exeter.ac.uk
The Head of Finance (HoF) is responsible for providing strategic financial support and advice to the College Executive, and assurance to the CFO and University Senior management on the College financial plans.
The HoF is supported by a Management Accountant and an Assistant management accountant to provide financial planning, forecasting and budgeting support to College budget holders (not including research grants).
Financial Operations (Supplier payments, expenses, invoicing, student funding), Procurement Operations, and Research Finance teams are responsible for the delivery of all other Finance services across the College. The Head of Finance works closely with these teams and acts as an escalation route in College when required.
Hannah Crowe
HR Business Partner
Email: H.Crowe2@exeter.ac.uk
Phone: 01392 724120
Hannah can handle your queries regarding recruitment, retention, and any staffing issues arising in your discipline or research group, as well as matters relating to staff welfare, support and learning and development.
Adrian Bailey
Research Services and IIB Business Partner and Deputy DCO
Email: A.Bailey@exeter.ac.uk
Phone: 01392 726580
Providing the key strategic interface between College management teams and Research Services and the Doctoral College; ensuring alignment of University and College strategy, planning and prioritisation within a challenging external context and providing oversight of the College’s investment portfolio for research, and postgraduate research (PGR).
Rob Plastow
Education and Student Experience Business Partner
Please contact Natalie Archer, Interim Education and Student Experience Business Partner
Email: N.L.M.Archer@exeter.ac.uk
As Education and Student Support Business Partner for the College of Engineering, Mathematics and Physical Sciences I am the professional services manager for education services and strategic support relating to teaching and learning, student services, employability and quality assurance.
Andrew Farquhar
Policy, Planning and Business Intelligence Business Partner
Email: A.Farquhar@exeter.ac.uk
Phone: 01392 725694
Andrew provides support and advice around the PRG Planning process, regular College level data insights for key publications (e.g. KPIs, League Tables, student surveys) and reporting & insight around student numbers and demographics.
James Bingham
IT Business Partner
Email: j.a.bingham@exeter.ac.uk
Phone: 01392 72369
James has a particular interested in how IT enables people to work more effectively and efficiently and finding solutions to business problems with technology. James has an ability to interact with people at any level and enjoys a collaborative informal way of working in order to make things happen.
Holding an honours degree in Computer system and networks, James has also qualified as Scrum Master to facilitate agile development, an ITIL(R) Foundation Certificate in IT Service Management as well a Business Relationship Management Professional qualification.
As a dad of two girls, James still finds time to keep up his fitness levels as member of the southwest road runners.
Exeter IT Business partners work with customers across the university to promote the value of IT services, investments and capabilities. IT business partners will advocate on behalf of the Colleges and Professional Services, understanding and challenging their strategies and plans, and ensuring IT services meet their needs. The IT business partners will take responsibility for navigating the University IT landscape on your behalf, ensuring clear communication and connection between the IT team and the their customer.
Exeter IT Business Partners believe in the strategic vision of the university and work to help make the exceptional happen every day
Steven Spaull
Technical Services Business Partner
Email: S.R.Spaull@exeter.ac.uk
Phone: 01392 727470
I am the Technical Services Business Partner for EMPS. I manage all technical staff and laboratory spaces and facilities in Exeter. I work in partnership with the Director of College Operations and PVC to ensure the technical services provision is aligned to the strategic and operational priorities of the College. I also work closely with Head of Service Dr Gail Reeves, who acts as the Business Partner for EMPS in Penryn, to ensure joined up thinking across EMPS locations.
Tom Stevenson
Head of Communications and Marketing Services
Email: T.P.Stevenson@exeter.ac.uk
Phone: 01392 723113
Emma Clarke
Global Partnerships Business Partner
Email: E.V.F.Clarke@exeter.ac.uk
Phone: 01392 723687
Emma supports the two Associate Deans for International and Development (ADIDs) with college global partnership strategy advising on university led initiatives and aiding College owned strategic international partnership goals.
Hugh McCann
Estates Business Partner
Email: h.f.mccann@exeter.ac.uk
Phone: 01392 725533
The Estate Services team have several key areas of responsibility, including;
- Lead on Estate Planning.
- The delivery of all Capital and other works projects.
- The provision of Planned and Preventative Maintenance services including the Long Term Maintenance programme.
- The provision of Mechanical and Electrical Engineering services across the estate.
- The provision of Space Management and Design services and Space records
- We are also the lead for Sustainability and Carbon Management for the University.
Catherine Davies
Executive Officer
Email: C.Davies6@exeter.ac.uk
Phone: 01392 726385
Project management and business management for the Pro-Vice-Chancellor and Executive Dean and the Director of College Operations
Strategic development and implementation support (i.e. business planning, market research & analysis, business improvement, management support), management of internal governance, College risk management, preparing policy documents, discipline level business planning, GDPR business lead, data analysis and facilitating new initiatives across education, research, technical services and industry.
I manage a team of 16 in the CEMPS College Operations Team across Streatham, Exeter and Penryn, Cornwall campuses.
Jenni Marshall
Senior Executive Assistant and Secretary (Monday-Wednesday)
Email: marshall.diffey@exeter.ac.uk
Phone: 01392 723645
Job shared with Tamsyn Diffey
I am the Senior Executive Assistant in CEMPS, supporting the Pro-Vice-Chancellor and Executive Dean, Prof. Zhongdong Wang, and Director of College Operations, Cathy Durston. My duties include acting as secretary to the College Executive Group and assisting the Senior Professional Team, and am therefore involved in all aspects of management support across the College. I line manage members of the Executive Support Office.
Tamsyn Diffey
Senior Executive Assistant (Thursday-Friday)
Email: marshall.diffey@exeter.ac.uk
Phone: 01392 723645
Job shared with Jenni Marshall.
I am the Senior Executive Assistant in CEMPS, supporting the Pro-Vice-Chancellor and Executive Dean, Prof. Zhongdong Wang, and Director of College Operations, Cathy Durston. My duties include acting as secretary to the College Executive Group and assisting the Senior Professional Team, and am therefore involved in all aspects of management support across the College. I line manage members of the Executive Support Office.
