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Friday 05 Oct 2018Introduction to the Service Centre

Mark Webber & Eddie Simmins - South West Water

Harrison 170 13:30-14:30


South West Water is the water and wastewater service provider for a population of c. 1.7 million in Cornwall, Devon, and parts of Somerset and Dorset. Since 2016 it has also been providing water services in the Bournemouth Water region to a population of c. 0.5 million. We provide reliable, efficient and high quality drinking water and waste water services throughout these areas.

We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

South West Water is the only water supplier in the region, therefore there is a very strict system of regulation in place to safeguard the best interests of its customers and the environment.

Mark Webber Biography:

I’ve worked in the South West Water Control Room for almost 8 years in varying capacities, currently as Alarm Team Manager for the last 2 years. Our team are an important 24/7 support function to business operations and helping to maintain customer service levels. Recently I’ve also been contributing to a Control Room forum with members from other regional water companies, sharing best practices and looking at how we try to be innovative to deal with the challenges we face in the water industry. I’m currently combining work with studying a CMI Level 5 Management and Leadership qualification.

Eddie Simmins Biography:

I joined South West Water in 1990 as a ‘Service Layer, Grade 3 (Temporary)’ – which meant I was digging holes in the road. From there I joined the Leakage Team, progressing to be Leakage Team Leader in the East Devon and South Devon areas. After 15 years I moved to our Head Office and headed the Pressure Management, Network Modelling and Supply Interruption Reporting teams. My current role of Supply and Network Optimisation Manager is a really challenging and exciting opportunity to be at the forefront of introducing centralised monitoring and control of our extensive water treatment and distribution systems.

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